Frequently Asked Questions

I sent a booking request but I still haven’t received an answer.

First of all, you should look at your junk mail or spam. If you still haven’t received anything, write to us at info@monlisbonne.com or you can contact Sylvain 00 351 966 199 793 (whatsapp).

How do I make a reservation?

To book a tour but also another service (boat, surfing, etc…) on the VisitmyLisbon.com website, simply fill in the form by clicking on the booking button. A tour proposal will be sent to you by e-mail within 48 hours and you will just have to confirm by replying to this e-mail. For payment and cancellation conditions, please read the general terms and conditions of sale.

What are the payment methods ?

The payment methods are :

1- online via credit card. 2- on the spot in cash.

For more details on the payment of visits, you can consult our general terms of sale.

What is included in the price of the tour ?

The price of the tour includes the guide for a private tour. The tour is adapted to your interests as far as possible. We will be happy to offer you a gourmet break if you wish.

Are there discounts for groups ?

Yes, discounts for groups are already applied in our rates. For major groups (> 20 pax), a special request must be specifically indicated during the reservation request.

What are the conditions for cancelling the tour?

For the postponement of the tour or outright cancellation, please refer to clause 7 of our general terms and conditions of sale.

Are the tours conducted in English ?

Yes, all our guides speak English well and enjoy practising it. Other languages are available : French, Spanish, Italian, German and Portuguese of course.

Are tips included in the price of the tour?

No tip is required but if you had a good time in our company, this is of course always appreciated by the guide.

Is the tour private or in a group ? Can I join another group ?

There are no group tours. It is a private tour, i.e. only the guide and the client who has booked the tour. This is the purpose of our tailor-made tours, whether they are personalised according to the traveller’s interests.

Am I insured during a tour/activity organised by VisitmyLisbon.com ?

The team at VisitmyLisbon is delighted to help you discover its city and is committed to respecting optimal safety conditions. However, our guides are not responsible for any incidents or accidents that may occur during the tour.

We recommend that travellers check their insurance before leaving.

Which neighbourhoods are visited ?

Historic Lisbon is divided into two areas: the western and eastern districts, with the Baixa district in the centre. The western districts are chic and bourgeois (Chiado, Bairro Alto, Principe Real) with some popular areas, the eastern districts are older and very popular (Mouraria, Graça). On a 4 hour tour we visit either the western or the eastern districts. It depends on your interests and what you have already visited. We avoid Alfama as much as possible because it is too touristy. Belem is not included in the itinerary but we can organise a specific tour for this neighbourhood.

What is the departure time of the tours?

When you make a reservation request, several time slots are offered to you. The time slot will be confirmed or an alternative will be offered to you in case of unavailability. From mid-June to mid-September, all tours take place at 9am due to hot weather.

Where do the tours start ?

We start our tours mainly from Praça da Figueira, near the statue of Joao I (except for the wine & food tours). An extra charge of € 10 is asked if you wish to start the tour from your hotel or tourist accommodation. An additional € 20 is charged for hotels that are located more than 20 minutes walk from the historic centre.

Is the tour maintained in case of bad weather?

Yes against all odds. The tour will be adapted according to the whims of Mother Nature. It may be postponed according to you and the guide’s availability.

It is called the city of 7 hills. Is the tour suitable for people with reduced mobility ?

Unfortunately, Lisbon is not a city adapted for people with reduced mobility. Because if you are in a wheelchair or on crutches, this tour will be an ordeal for you. The itinerary is strewn with slopes, damaged pavements and stairs. We therefore advise you to use a tuk-tuk service in this case. If you have difficulty walking, we start the tour from the heights for an easier itinerary.

Is the itinerary entirely on foot ?

Yes, to understand our approach, we invite you to read this text by the author Gonçalo M. Tavares :

« You have to walk in Lisbon on foot. It’s obvious. …] If you go in motor vehicles, if you walk metres through the city without any physical effort, you will not understand the philosophy lesson that the city offers you. That is why it is essential to go on foot. The true believer goes on foot. The one who believes that he has learnt everything, on the contrary, goes by car and in this way he treats the city with contempt, because the city is the earth, the ground, the heights and the hollows, the stones that are out of place, the sounds and the smells, good and bad. If you go in a car [or a tuk-tuk] with the windows closed you are not in the city, you are in the car. And being in a car in Lisbon is the same as being in a car on the other side of the world. …] In a car, all that’s left of the city is cinema, it’s images. »

Do we walk a lot during the tours ?

Yes and no. As this is a tailor-made tour, there is no pre-defined itinerary. If you don’t have the pace of a hiker, no worries ! The itinerary, but above all the walking rhythm will be adapted to you.

In addition, we always plan breaks, at least one of them, to rest, taste and get to know each other better.

What to bring during the tour ?

It seems obvious that with heels you are going to have a difficult afternoon. We recommend :

1. comfortable, non-slip shoes.
2. In case of heat, provide water.
3. In case of threatening clouds, an umbrella: here, showers are unpredictable.
4. Whenever possible, use a back carrier for the baby instead of a pushchair.

Can young children take part in this kind of tour ?

Each guide tries to adapt his or her speech to young children, it works quite well. However, a private guided tour covers subjects that are sometimes difficult for them to understand. For a tour of Lisbon adapted for children between 5 and 10 years old, discover our tour « Lisbon for family ». Furthermore, we don’t recommend that you do the tour with a pushchair but rather with a back-carrier.

Why don’t we use an earpiece ?

We encourage direct interaction between the guide and the group, between the group and its environment. Having earpieces means cutting yourself off from what surrounds you: the noise, the people, the atmosphere. It’s missing out on an experience ! In order to make the tour as comfortable as possible, we divide large groups into several sub-groups. The earpieces will be used to visit the monuments : Belem monastery, Sintra (tours on request), where it is compulsory.

Why does VisitmyLisbon.com ask for my phone number and e-mail ?

Your phone number is useful to us when we need to contact you for tours/activities in case of delays, last minute changes, etc… In either direction.

For e-mail, it is used to confirm the appointment but also to ask for your opinion after the tour. It will not be used for any other purpose.

When to go to Lisbon ? What is the best month to visit the Portuguese capital ?

It all depends on what you are looking for. If you like flowers, the best period is still May. If, on the other hand, you want to escape the crowds, the best period is June or October (except for the All Saints’ Day holiday). Winter is a time for good luck. You can have wonderful weather and mild temperatures but also monsoon-like rainfall ! I would bet a coin on the end of December – January.

How to reach Lisbon city centre from the airport?

As the airport is very close to the city centre, the transfer is quick and easy. We have written a special report on this subject, which can be consulted on this link.

What are your tips for parking in Lisbon?

Traffic in Lisbon, parking is an obvious problem. Some areas are still free of charge, but unfortunately quite off-centre. The solution is to find a housing/hotel with a private garage or to opt for private car parks. We advise you to read our special report on parking in Lisbon in order to remove any doubt.

Where to stay in Lisbon ?

Lisbon has a wide choice of hotels and tourist accommodation. To help you choose, our page « Accomodation in Lisbon » will be able to give you some serious tips.